Refund policy
Hilal Silk — Return & Exchange Policy Last updated: [Date]
Every Hilal piece is checked before it leaves us. Please read this policy before ordering — we operate an exchange-only policy and do not offer monetary refunds.
Exchanges. You may request an exchange within [7] days of receiving your order, provided the article is unused, unwashed, uncut, and in its original condition with any tags and packaging intact. Exchanges are for another article or colourway of equal value; where the new article's price differs, the difference is settled at the time of exchange.
No refunds. We do not offer cash or card refunds, including for change of mind. Where an exchange is approved and no suitable article is available, we will issue store credit of equal value, valid for [12] months.
Faulty, damaged, or incorrect items. If your order arrives damaged, faulty, or is not what you ordered, contact us within [48 hours] of delivery at [hilal@hilalsilk.com] or on WhatsApp at [number] with clear photographs. We will arrange a replacement of the same article at no cost to you. If a replacement is unavailable, we will offer an exchange of equal value or store credit. Courier costs for verified faults are borne by us.
Not eligible for exchange. Articles that have been cut, washed, or used; articles damaged after delivery through misuse; and any article marked final sale. Because our fabrics are natural and handwoven, minor variation in colour, weave, or texture is characteristic of the craft and is not treated as a fault.
How to request an exchange. Email [hilal@hilalsilk.com] or message [WhatsApp number] with your order number and reason. We will confirm eligibility and the return address. Courier costs for change-of-mind exchanges are the customer's responsibility; we cover them for verified faults.
COD and bank-transfer orders. The same exchange-only policy applies to all payment methods.
Contact. [hilal@hilalsilk.com] · [03338999333/WhatsApp] · [19-C 2nd Zamzama Street DHA Phase 6, Karachi].