Privacy policy

Hilal Silk — Privacy Policy Last updated: [1st August 2026]

Hilal Silk ("we", "us", "our") respects your privacy. This policy explains what information we collect when you visit hilalsilk.com or purchase from us, and how we use it.

Information we collect. When you browse, order, or contact us, we may collect: your name, billing and shipping address, email address, phone number, and order details. Card payments are processed by our payment provider; we do not store your full card details on our servers. If you pay by bank transfer, we see only the confirmation details you share with us. We also collect basic device and usage data through cookies to help the website function and improve.

How we use your information. To process and deliver orders; to communicate about your order, including by phone, email, or WhatsApp where you have shared your number; to respond to inquiries; to send updates or offers if you have opted in; and to improve our website and service.

Sharing. We share your information only with the parties needed to fulfil your order — couriers, our payment provider, and where required by law. We do not sell your personal information.

Cookies. Our website uses cookies to keep your cart working, remember preferences, and understand site usage. You can disable cookies in your browser, though some features may not work as intended.

Your choices. You may request access to, correction of, or deletion of your personal information by writing to [hilal@hilalsilk.com]. You may unsubscribe from marketing at any time using the link in any marketing email.

Retention. We keep order information as long as needed to fulfil orders and meet legal, accounting, and dispute-resolution obligations.

Contact. [hilal@hilalsilk.com] · [19-C, 2nd Zamzama Street DHA Phase 6, Karachi].